Returns & Exchanges
Have something you need to return? Here's what you need to know:
- If it is a repair or warranty or quality issue, please email us at firstname.lastname@example.org and we'll provide free return shipping and make sure you get a fantastic product in return.
- If it just isn't quite right for you and you would like a refund, send it on back to the address below. We'll process the return and refund the price of the goods within a few days of receiving it. Goods must be in new/perfect condition. We recommend using the same box you received from us to ship it back. Important - if you there are marks on the keyhole where it attaches to the guitar from trying it on, it will not be acceptable for return - because we cannot resell it at that point.
1325 Meridian St.
Anderson, IN 46016
- If you want to exchange it for the same product, same size, just in a different color, send it back to us and we'll ship you the one you want. International shipping charges may apply. Important - if you there are marks on the keyhole where it attaches to the guitar from trying it on, it will not be acceptable for return - because we cannot resell it at that point.
- If you want a totally different product, we'll refund you the product purchase price of the one you are returning. You'll then need to make a new purchase from the site for the one you want. Send it to the address above and note your order number and current contact info. Note - all returns must be in new/perfect condition.
- Sorry but no exchanges or returns on sample sales or closeouts.
Have any questions?